HelloKittyVietNam support centre: support@hellokittyvietnam.com - Hours: Mon - Sun: 8:30 AM - 5:00 PM (PST)

Return Policy

Thank you for purchasing from us, we’re here to help and guarantee you 50 business days of buyers’ protection for US orders and 90 business days for international orders.

HelloKittyVietNam Eligible Cases For Disputes

Certain cases will not be solved if package label (the one with your shipping info on it) was not provided. We recommend you keep your package label and record the process of unpacking the package.  

Because our products are printed and unique, therefore we only accept return your order if the request meets conditions below:

Within 5 days from the date of receiving your package, you have to request or notify us about return the order because of below reasons:

  • The products have been damaged.
  • The printing quality is blurry or materials is not as stated on our website
  • Different design or size from your order.

If your purchase meets any of the criteria above, please contact us

If you cannot send the request to our system in link above, please email to our support email: support@hellokittyvietnam.com


Submitting all evidence to clarify shipping/product error is very important to our return/replacement process. Please note that all required pictures must be sent. You can find the attached pictures as below for example:

  1. Picture of the shipping label
  2. Picture of product SKU
  3. Picture of the product and the error you found out (material flawed, different design, different size)

We will send the replacement for Free in 15 days after the problem is sorted.


Please contact us before sending your package. Please do not return any items without first contacting us with your issue. Any items sent to us without prior contact will be considered forfeit.  Please keep in mind we do not accept return of items due to dissatisfaction with item’s material. Materials are stated in the description section so please consider when placing an order.
Any unsuccessful delivery due to any customers’ mistakes on shipping address or customers’ absence, any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund. We will NOT refund in case the recipient you provided info REFUSED to receive the package.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.